Guest Blog!! Common Sense Rules for Recruiters!!

I'm excited to have a guest blogger this week!  My dear friend Nell, she pretty much rules and is a ton of fun.  Like I said last week, I'm hoping to have more guest posts and this is the first.  With that, I'll let Nell tell you about a few basic rules for recruiters....needless to say, I love the last two.  Enjoy!

 

Common Sense Rules for Recruiters

One of the advantages to being a “senior” member of a recruiting team is that I have a lot of years (i.e. I’ve been doing this for a LONG time) from which to glean my knowledge and experience. I also recognize that the means with which we can now do our job has changed drastically and will continue to evolve as technology improves (sidenote: I remember when a former boss finally agreed to fore go the Rolodex for a desktop computer for each of us and watching her point her mouse at the screen like a garage door opener) but common sense and basics of how we do our job and conduct ourselves as recruiters should not.  

Far too often I hear stories from candidates and hiring managers about recruiters who more closely resemble used car salesmen or glorified paper pushers than professional recruiters and it absolutely makes my skin crawl.  Here are just a few of the common sense/basic rules that we should all be following:

• You are often the first impression a candidate has of the company. Just like you are passing judgment on their skill set and experience, a candidate is assessing if the way you treat them is indicative of how employees are treated within your organization.  So regardless of their qualifications, always be respectful. Always.
  
  
• When you are interviewing (phone or in-person) pay attention to THEM.  Don’t multi-task just because they can’t see you, and don’t check your email or take a call while they are sitting in front of you.  Ever.
  
  
• If a co-worker or hiring manager isn't returning an email or if you are going back and forth over email and not getting anything resolved, pick up the damn phone and call them OR walk to their office and actually talk to them.  It’s amazing how well TALKING to someone actually works.  Technology is awesome but not always the best means to communicate.
  
  
• Follow through with your candidates and hiring managers. If you say you are going to do X, then do it. Duh.
  
  

• Pay it forward. Every week you should do something or help someone else find a job or make the one they’re in better.  When I was unemployed several years ago I was shocked at the number of people who went out of their way to help me. I was equally as shocked by the number of fellow recruiters who didn't return my calls or emails. 
  
  

and last but not least…

• If you don’t enjoy recruiting or being a recruiter, then get a new job -- you’re making those of us who love it, look bad.

Find me at google.com/+NellThayerHeisner11 or on Twitter @nellthayer

It's not just a recruiting problem...

I’ve been totally slacking with the blog lately, my bad.  Big topic this week, and it’s one I’ve been wanting to write for a while.  

You hear a lot about companies or hiring managers who complain about their recruiting team and how they can’t find the right people.  Well...maybe, I mean sure..some recruiting departments suck but a lot of the time it’s a company wide issue but its much easier to just blame the recruiters.  Why take accountability when you can just thrash the recruiting folks?  It's easy, that's why. However, the truth is recruiting is a company wide project, everyone needs to be all in or you all fail.  It’s that simple.  Here are my quick thoughts on what each person in the company needs to do in order to successfully recruit...leaving out the recruiters of course because um you guys just do your job.

Hiring Managers -  So, these guys are key.  If you’re a hiring manager you've got a huge job to do here.  You need to respond quickly to resumes and be decisive.  If you meet someone great..hire them..don’t play games, hire the person.  Another key way to contribute as a hiring manager is to help sell candidates and close candidates on joining the team.  The last one, and this is important...hiring managers need to be engaged.  They need to listen when the recruiters push back on the process or decision making process.  Recruiters and managers are partners in hiring.

The rest of HR - The rest of HR play a huge role in recruiting.  The biggest, and frankly the hardest is attrition.  HR absolutely needs to focus on making sure people are leaving out back door as fast (or faster) than the recruiting team can hire them.  A lot of HR teams don’t like to hear that but it’s true.  If you have high attrition, you could have greatest recruiting team on earth and you’re still screwed.  HR also can focus on compensation, benefits and all the cultural stuff to make a company attractive.  Like I said above, it’s a team effort and HR/Recruiting are the essence of team so make sure you’re truly supporting each other.

Interviewers - Ahhhh, the interviewers.  Honestly, probably the most unappreciated piece of the recruiting puzzle.  Hiring Managers, HR and Recruiters can all do their job but if the interviewers are late, disrespectful, uncalibrated or just plan bad…….everyone fails again.  As an interviewer you've got pretty clear responsibilities.  Be prepared, be positive and make sure you give the candidate a great experience.  When you’re done, give prompt and decisive feedback to the recruiters so they can hire great people.

Executives - For senior leadership it’s pretty easy.  Stay engaged.  Don’t float above the fray and assume hiring will be easy.  Get into the process, talk to candidates, review resumes and generally do the things you’d have done before you became an Exec.  A lot of exec are “too busy” to interview or give timely feedback….I call BS.  If hiring and recruiting is a priority...get it done or delegate the authority to someone who can and will meet the companies hiring objectives.

The moral of the story here is simple.  Recruiting and hiring is a company wide project.  It’s not just the recruiters who are responsible for hiring...sure, we carry the heavy load but if the rest of the company can’t convert the pipeline to hires….you lose.  It’s that simple.

Avoiding the awkward "Thank You" letter

I’ve been blasted this week hence the lack of tweets and blogs…...but here I am!  This weeks topic is kind of a funny one but really if you’re looking for a job it’s not funny at all.  It’s about the awkward interview or meeting follow up.

Now, before I get into this….NONE of these examples are from people who’ve interviewed w/ me recently.  Been talking to a lot of people and it’s not cool to talk out of school.  Ok?  Ok.

We all know that the post interview follow up is really important.  To me, it doesn’t really matter if it’s email or a written letter...you’ve gotta follow up and say thank you for the interview.  No brainer right?  Well...unless you send a really uncomfortable follow up.  What does that mean?  Here are a few examples:

Spelling the persons name wrong - Do I need to even say anything else here?  Right

Using the wrong pronoun - Um yeah.  Referring to a he as a she, she as a he….whatever, not the kind of thing you want to screw up.  I’ve seen it.  #fail

Emailing the wrong address - Nothing takes the wow factor away than having someone else forward you the “thank you” note.  If you’re going to email, make sure it’s to the correct address

Assuming you’ll get the offer - Confidence is great, arrogance is annoying.  Your thank you note is just a thank you….that’s it, nothing more.  Don’t assume anything just be nice.

There are a million other things you can do wrong here so just play it safe.  Send a polite and timely follow up….nothing more, nothing less and wait to hear about next steps.

More soon, I’ll try to pick up the pace.  And, as always good luck out there...